Outpatient Follow-Ups – A Continuous Improvement Approach

Outpatient follow-ups account for 80% of elective activity in acute hospitals, yet despite years of NHS guidance and policy initiatives, progress remains slow. Why?In this episode, host Darren Jones speaks with Dr Felix Davies, Healthcare Director at Develop Consulting, and Sajid Khan, Managing Healthcare Consultant, about why good guidance isn't enough.The conversation explores the gap between policy and execution, why continuous improvement so often fails to deliver, and what real implementation looks like. Sajid shares a powerful example of clearing a 3,500-referral backlog and reducing wait times from 75 weeks to 24 hours.The message is clear: the NHS doesn't need more guidance. It needs better execution.