Overautomatisering van klantinteracties

from Me, Myself and AI · host Carina de Vries

AI als klantenservice klinkt slim, maar werkt het altijd? Vandaag praten Robert van der Struijf en ik over de risico’s van té veel automatiseren. Vragen: Waar ligt de grens tussen efficiëntie en klantvriendelijkheid? Welke bedrijven zijn te ver gegaan in AI-klantcontact? Hoe kan AI wél helpen bij klantrelaties zonder de menselijke touch te verliezen? Wat is een goed voorbeeld van een hybride model met AI en mens?

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This episode was published on April 26, 2025.

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