Patient Portal 4.0 – Rethinking portals For Mental Health & Community

This ep.2 of the Digital Dose podcast is a special one - in recognition of Mental Health Awareness Month, we’re turning our attention to how digital tools — especially patient portals — can better serve patients in mental health and community settings.Join host Trudy Kerr and Richard Samuel, former NHS Chief Executive and EBO’s Director of Healthcare Strategy, as they explore Patient Portal 4.0 — a more intelligent, empathetic, and inclusive digital experience designed to meet the unique needs of mental health service users.From building trust and personalisation to addressing digital exclusion and behavioural science, this episode dives into what it truly means to redesign portals that go beyond transactions — and actually support people.Curious to learn more about the Portal 4.0? See it in action here!