EPISODE · Apr 8, 2026 · 14 MIN
Perishable Like a Piece of Fruit: Omdia's Report on SHI’s DLM Services
from SHI’s Research Breakdown · host SHI
In this episode, Victoria is again joined by Dave Gruver (Field CTO) and Adam Reiser (Associate Vice President of End User Compute) as they dig into the findings of The Economic Benefits of SHI Device Lifecycle Management, a report commissioned by SHI and conducted by Omdia. The report explores how a deliberate, end-to-end approach to device lifecycle management (DLM) can deliver significant cost savings and productivity gains for organizations. The headline finding from the research is a 21% reduction in total cost of ownership. The key message throughout is that this kind of result doesn't come from any single action, but from being intentional at every stage of the device lifecycle: selection, financing, deployment, management, and end-of-life recovery. The findings in this report are particularly timely given the ongoing memory shortage that has driven up device prices and stretched lead times across the industry. With supply constraints pushing hardware costs higher, organizations without a structured DLM approach are feeling the pressure most acutely, forced into reactive purchasing at unfavorable prices with little flexibility. The strategies discussed in this episode offer a practical buffer: extending device lifespans, timing refreshes intelligently using DEX tools and residual value calculators and leveraging flexible financing models like Device as a Service to reduce exposure to price spikes. Discussed in This Episode Getting maximum residual value from retiring devices through remarketing and buyback strategy The risks of bulk purchasing, forward buying, and devices sitting undeployed Storage costs, inventory shrinkage, and warranty timing pitfalls CapEx vs. OpEx and the rise of Device as a Service (DaaS) models End-of-life disposal: financial value and legal liability considerations DEX tools and residual value calculators for optimizing refresh timing The impact of aging peripherals on user experience and productivity Managing device lifecycles across international organizations Resources & Links The Economic Benefits of SHI Device Lifecycle Management — Omdia report Subscribe to the Research Roundup newsletter on SHI's LinkedIn page
What this episode covers
In this episode, Victoria is again joined by Dave Gruver (Field CTO) and Adam Reiser (Associate Vice President of End User Compute) as they dig into the findings of The Economic Benefits of SHI Device Lifecycle Management, a report commissioned by SHI and conducted by Omdia. The report explores how a deliberate, end-to-end approach to device lifecycle management (DLM) can deliver significant cost savings and productivity gains for organizations. The headline finding from the research is a 21% reduction in total cost of ownership. The key message throughout is that this kind of result doesn't come from any single action, but from being intentional at every stage of the device lifecycle: selection, financing, deployment, management, and end-of-life recovery. The findings in this report are particularly timely given the ongoing memory shortage that has driven up device prices and stretched lead times across the industry. With supply constraints pushing hardware costs higher, organizations without a structured DLM approach are feeling the pressure most acutely, forced into reactive purchasing at unfavorable prices with little flexibility. The strategies discussed in this episode offer a practical buffer: extending device lifespans, timing refreshes intelligently using DEX tools and residual value calculators and leveraging flexible financing models like Device as a Service to reduce exposure to price spikes. Discussed in This Episode Getting maximum residual value from retiring devices through remarketing and buyback strategy The risks of bulk purchasing, forward buying, and devices sitting undeployed Storage costs, inventory shrinkage, and warranty timing pitfalls CapEx vs. OpEx and the rise of Device as a Service (DaaS) models End-of-life disposal: financial value and legal liability considerations DEX tools and residual value calculators for optimizing refresh timing The impact of aging peripherals on user experience and productivity Managing device lifecycles across international organizations Resources & Links The Economic Benefits of SHI Device Lifecycle Management — Omdia report Subscribe to the Research Roundup newsletter on SHI's LinkedIn page
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Perishable Like a Piece of Fruit: Omdia's Report on SHI’s DLM Services
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