Permits, People and Positive Experiences: Customer Service in Building Departments

In this episode of the Building Official Brief, OBOA President John Lane discusses the importance of customer service in building departments with Mike Seiling, Chief Building Official in Kitchener. They explore how customer service intersects with enforcement, share examples of effective practices, and emphasize the need for proactive communication and relationship-building with customers. The conversation highlights the value of trust, respect, and continuous improvement in delivering quality service to the community.

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This episode is 20 minutes long.

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This episode was published on February 19, 2026.

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