PODCAST | J&J Global Services Blueprint for Scalable GenAI

Ajay Anand, SVP of Strategic Solutions and Commercial Services, Global Services at Johnson & Johnson, shares how the Global Services uses data quality, content governance, and domain expertise to scale GenAI responsibly. He explains how the chatbot JAIDA, Johnson & Johnson Artificial Intelligence Digital Assistant, supports more than 138,000 employees.Anand breaks down:🔹Why AI must be treated as a stakeholder-first discipline🔹Why JAIDA is the launchpad for GenAI at enterprise scale🔹How Global Services operationalizes AI for employees🔹Why data and content quality define whether GenAI delivers actual value🔹How to integrate GenAI without adding friction or compromising experienceListen Now.