Practice KPIs and the benefits of measuring

In the first episode of 2026 I explore Practice KPIs with Edward Rigby. It’s an area I’ve always had a great interest as I believe they are quite possibly a managers most valuable information. Used correctly, KPIs improve decision making, keep you in control and reduce conflicts. Edward Rigby, a Managing Partner at Malpas Surgery a rural dispensing practice in southwest Cheshire, demonstrated he is an expert of this and shared plenty of insights and advice. Edward has over seven years in practice management and is dedicated to improving local health outcomes. He has an MBA and is passionate about quality improvement and regularly shares best practice across primary care through writing, speaking, and teaching.The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.If you want to be a regular listener to the show the easiest way is to subscribe onApple Podcasts. Don’t forget to visit our website and follow us on LinkedIn for more great ideas and advice to help you become a better leader of your practice.