Put Company Culture into Action

It’s possible to turn those new-hire fuzzies into long-term passion. Today Claude interviews Becky Lehman, Senior Manager of Employee Engagement at Babylist. She’ll describe how to sustain a positive employee experience with intentional onboarding and consistent opportunities to provide feedback to leadership. She also demystifies feedback by describing how it can be a growth driver. She and Claude dive into the value of continuous learning, and the best way to model company culture. ---------Key Quotes:“I love asking new hires, why did you decide to join us? ‘Cause they're very different across different people, different roles,  but hearing what they have to say gives me really warm fuzzies about my decision to be at this company and invest my time and effort into this company. And then really thinking about how we can capitalize on that  excitement and passion of new hires and extend that as long as possible as part of their employee experience. I've been a BabyList for over two years now, I still feel that excitement and passion about the work that I'm doing. So I hope we can continue to pull that for people for as long as possible”“It can feel like someone is telling you that you are bad and you did a bad job and you are a horrible person. And no one likes that feeling.  But actually, when someone is giving you feedback, what it really means is that they feel like they have a strong enough relationship with you that they can give you that feedback in a way that you'll hear it. And it also means that they believe in you and they believe that you can be even greater than you are now. And that's real neat. ““My philosophy on the employee experience is that it should be closely tied to that user experience. And so we want our employees to feel the same things, feel secure, feel celebrated, feel like they have the information they need to do what they need to do. When we show up for our employees like that, then they can take that and bring it to our users, which is what we want.”“Always be learning is our value. So I like thinking about how we can train and lean into those growth edges and really support each other and teach each other across the company in those different areas.”“One of the important things when you're thinking about culture specifically is that you're modeling it all the time. So how you treat people every day that you work with them, how you show up on Slack, how you show up on Zoom, how you show up in every way you like interact with your users or your coworkers, that's your company.”---------Time stamps:00:18 - Quick Hits03:22 - Becky’s story07:44 - Building a remote company culture10:28 - Why Becky loves onboarding16:20 - Employee retention tips23:56 - The benefits of ERGs26:53 - Building culture across teams37:48 - Leadership should showcase culture, too---------Links:Find Becky on LinkedInFind Claude on LinkedInMore about Office Libations