EPISODE · Apr 8, 2026 · 9 MIN
Real Life, Real Work: Connection Before Correction
from Becoming in Action · host Sandy Hebert
In this first Real Life, Real Work episode, I talk about what really happens when we try to strip the “human” out of hard conversations at work.So many of us have been taught to separate our work self from who we are everywhere else. To stick to the facts. To stay neutral. To be professional.But low empathy isn’t neutral. It creates distance. And when there’s no connection, even the most accurate feedback doesn’t land.I share a real client example and walk through a different way to approach these moments. One that isn’t about fixing people, but about helping them access their own clarity and capacity to grow.This episode is about connection before correction, and why leading with heart isn’t soft. It’s what actually makes you more effective.
What this episode covers
In this first Real Life, Real Work episode, I talk about what really happens when we try to strip the “human” out of hard conversations at work.So many of us have been taught to separate our work self from who we are everywhere else. To stick to the facts. To stay neutral. To be professional.But low empathy isn’t neutral. It creates distance. And when there’s no connection, even the most accurate feedback doesn’t land.I share a real client example and walk through a different way to approach these moments. One that isn’t about fixing people, but about helping them access their own clarity and capacity to grow.This episode is about connection before correction, and why leading with heart isn’t soft. It’s what actually makes you more effective.
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Real Life, Real Work: Connection Before Correction
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