Reimagining Onboarding for Student Help Desk Teams

What this episode covers

Purdue developed a structured onboarding program for student help desk employees. Their structured, collaborative onboarding programs are transforming student help desk roles. Through course-based training, mentorship, and real-world practice, student employees gain confidence and cross-campus awareness—leading to stronger IT support and better preparation for future careers. Hosted on Acast. See acast.com/privacy for more information.

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Frequently Asked Questions

How long is this episode of EDUCAUSE Rising Voices?

This episode is 28 minutes long.

When was this EDUCAUSE Rising Voices episode published?

This episode was published on May 7, 2026.

What is this episode about?

Purdue developed a structured onboarding program for student help desk employees. Their structured, collaborative onboarding programs are transforming student help desk roles. Through course-based training, mentorship, and real-world practice,...

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