Reimagining Primary Care with Agentic AI - Lumeris

In this episode, we speak with Dr. David Carmouche, Chief Medical Officer at Lumeris, about using agentic AI to solve the primary care shortage. He explains how Lumeris built Tom, a 24/7 AI care team member named in honor of co-founder Tom Doerr, that handles proactive outreach, symptom triage, visit preparation, and clinical decision support grounded in real patient data. We discuss why safety and hallucinations have not been the obstacle many expected, how physicians are responding to AI-generated care recommendations, and why the biggest barrier to the future of primary care is not technology but the outdated fee-for-service payment model.