Relationships first: rethinking support coordination, with Anna Skora (Eps. 4)

Send us Fan MailWhat does good support coordination actually look like for people with complex needs?In this episode, Matt speaks with Anna Skora, Founder and Director of Mindbridge. Anna shares how her own early experiences with mental health challenges, housing instability, and support services shaped her approach to working with people.With more than 13 years of experience across mental health, counselling, community services, and the NDIS, Anna discusses the importance of relationship based practice, clear communication, face to face support, and proper handovers between providers.The conversation also covers the reality of managing complex cases, responding when priorities change quickly, setting boundaries to prevent burnout, and building a team that stays aligned with its values as a business grows.This episode will be useful for support coordinators, NDIS providers, and families looking to better understand what strong coordination looks like in practice.You can find Anna and Mindbridge through their website at mindbridge.net.au, or connect with them on LinkedIn and Instagram.Matt and his team at Steppr offer 'Weirdly Different' Positive Behaviour Support. Find his team at www.steppr.com.auThanks for watching!