Rental Matters: How Can Small Rental Firms Strengthen to Succeed?

The vehicle rental sector has been evolving for more than a century, but few periods have brought as much transformation as seen today. Electrification, shifting consumer attitudes to ownership, and the growing role of AI are all reshaping how the fundamentals of rental operations are applied. In this episode, industry stalwart and sector consultant, Chris Moysen, joins Adam and Greg from the BVRLA to discuss what rental operators can be doing today to set themselves up to succeed. Drawing on years of hands-on experience across the UK rental landscape, Chris offers practical insights for operators looking to strengthen their business foundations, sharpen their customer focus, and make smarter marketing moves, all without requiring huge budgets. This episode forms part of the Rental Matters miniseries, delivered in partnership with United Rental Group The topics discussed will also be explored as part of the BVRLA’s Industry Outlook Conference on 4 December 2025: https://www.industryoutlook.co.uk/