Retaining Your Team Through the Generations - an Interview with Karen Norheim

Too many leaders just accept high turnover as a normal part of doing business. At Turning the Corner, we will argue until we’re exhausted that this is unacceptable. All turnover is expensive, and we need to make it as low as possible as owners and as business leaders. Our guest on this episode has every reason to have a high turnover rate, as she's in a tough industry. Yet she maintains a less than 5% employee turnover and has even grown her staff by 25% over the last year.Karen Norheim is the President and CEO of American Crane & Equipment Corporation, a manufacturer of overhead cranes and hoists. They even provide equipment to NASA to lift spacecraft! The work can be dirty, dangerous, and backbreaking, yet their turnover is almost nothing. We're going to find out how she's made this possible. In this episode, we had a great conversation about how she:Cultivated a strong company culture for success (and you can, too, no matter the industry.)Developed grit to overcome challenges and thrive with her teamEmbraced transparency and communication for a thriving workplace when new leadership takes over.Connected the work to a larger purpose for motivation and fulfillment.You will also hear Karen’s inspiring story and lessons learned from taking over the family business that were passed down to her by her father.//WHEN YOU’RE READY, HERE’S HOW WE CAN HELP YOU//TAKE THE FREE 5-MINUTE EMPLOYEE ENGAGEMENT ASSESSMENThttps://turningthecornerHR.com/quizSCHEDULE A CALL WITH A HUMAN RESOURCES CONSULTANThttps://turningthecornerHR.comLISTEN TO OUR PODCASTApple Podcasts:https://podcasts.apple.com/us/podcast/how-i-turned-the-corner/id1637875430Spotify:https://open.spotify.com/show/2S4sGuOSeXWXIKY7zMW1p5iHeart Radio:https://www.iheart.com/podcast/269-how-i-turned-the-corner-100448118/HIRE KENDRA AS A CONSULTANT OR KEYNOTE SPEAKERhttps://kendraprospero.com/__________Say hello on social:YouTube: https://www.youtube.com/channel/UC18USlHyF1MEruK2tO3fdFQFacebook: https://www.facebook.com/TurningTheCornerHRInstagram: https://www.instagram.com/turning_the_corner/LinkedIn: https://www.linkedin.com/company/turning-the-corner/__________About Turning The Corner HRThe world of work is more complicated than ever, and traditional HR has struggled to keep pace. When it comes to creating and sustaining healthy, thriving cultures, small businesses suffer the most.Turning the Corner is the remedy. Today’s high-tech, low-touch, cookie-cutter approaches simply don’t work for small businesses. Experience, judgment, and relationships have been replaced by technology in the name of efficiency with disastrous results. At Turning the Corner, we understand your challenges are as unique as the company itself. We design perso