Rick Poling, CCM, CCE, The Lighthouse Hospitality Group | Episode No. 503

The Lighthouse Hospitality Group is a consulting and coaching firm that helps hospitality and private club leaders improve team performance, strengthen culture, and deliver exceptional guest and member experiences through leadership development and strategic guidance. On this episode of The Wednesday Match Play Podcast, brought to you by Eden Mill St Andrews, Rick details his journey to where he is today, along with an overview of The Lighthouse Hospitality Group and the services they offer. He shared insights on opportunities for mid-level managers, walked through his approach to 10-year life planning and goal achievement, and reflected on his path to earning both the CCM and CCE designations. We also explored the Private Club Flight Plan and took a deep dive into "unreasonable hospitality," including the impactful work Will Guidara is doing. This was a thought provoking conversation and an honor having Rick on the show. Let's tee off.