Rising Through Reservations: The Business Mindset, AI's Limits, and Why Waitlists Matter

🎙️ Jasmine Xie's accidental hotel career path proves you don't need a perfect plan, just curiosity and openness to learning.💡 Selling rooms isn't just about occupancy, it fluctuates inventory, impacts F&B revenue, affects parking income, and changes rosters across housekeeping, porters, and kitchens. We break down the business mindset that transforms reservation agents into strategic contributors.🤖 “AI can never replace personalised human connection. The difference between an email exchange and a face-to-face conversation over coffee still matters profoundly." A refreshingly balanced take on technology's role in hospitality's future.📋 Why waitlist functionality is the most underused tool in hospitality, and how Jasmine's team uses it as both a revenue strategy and superior guest service.🎯 From Taylor Swift concerts to NRL Grand Finals: the art and science of pricing during high-demand periods, explained without the intimidating revenue management jargon.📚 How an ICMS grad went from reservation agent to 2025 HM Awards Rising Star nominee in under a decade.CHAPTERS00:00 Jasmine Xie's Journey in Hospitality04:58 Recognition as a Rising Star10:11 The Importance of Business Mindset14:53 The Role of Distribution in Hospitality16:20 Embracing Technology and AI in Hospitality19:25 Advice for Aspiring Hoteliers25:00 The Power of Waitlisting in Reservations