Rogers Delivery Disaster | Vancouver News

A loyal Rogers customer, Renee Ron, faced a nightmare after ordering a new phone that mysteriously vanished—FedEx claimed she signed for it, but she didn’t. Hours of phone calls with Rogers and FedEx yielded no answers until the Vancouver police helped prove the signature wasn’t hers. Despite evidence, FedEx closed the case and Rogers sent her a bill for a phone she never received. After nearly 40 years with the company, Renee felt betrayed. Eventually, Rogers admitted the package likely went to the wrong building, issued her a new phone, and gave her a two-month credit. This frustrating ordeal underscores the vital role of consumer advocacy groups like CCTS, which can help resolve such disputes and hold companies accountable. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/73251226b3fd794b