EPISODE · Mar 20, 2026 · 15 MIN
Ronda Buhrmester on the bottleneck that’s costing you
from HME News in 10 · host HME News
Welcome to a special episode of HME News in 10, sponsored by Prochant. Today’s guest is Ronda Buhrmester, vice president of client experience, for Prochant. As a 30-year veteran of the HME industry, she knows intake has always been a headache, but today it’s a full-blown pressure point that’s on a collision course with surging referrals, increasingly complex payer rules and ongoing staffing shortages. In this episode, Buhrmester breaks down what’s really driving denials and delays, and more importantly, what providers can do about it. Her top takeaway? The providers who win are the ones who get proactive, dig deep and fix intake at the root. Hosts: Liz Beaulieu Theresa Flaherty Guest: Ronda Buhrmester
What this episode covers
Welcome to a special episode of HME News in 10, sponsored by Prochant. Today’s guest is Ronda Buhrmester, vice president of client experience, for Prochant. As a 30-year veteran of the HME industry, she knows intake has always been a headache, but today it’s a full-blown pressure point that’s on a collision course with surging referrals, increasingly complex payer rules and ongoing staffing shortages. In this episode, Buhrmester breaks down what’s really driving denials and delays, and more importantly, what providers can do about it. Her top takeaway? The providers who win are the ones who get proactive, dig deep and fix intake at the root. Hosts: Liz BeaulieuTheresa Flaherty Guest: Ronda Buhrmester
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Ronda Buhrmester on the bottleneck that’s costing you
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