S12 E19 Intangibles Human Capital with Gayle Turner & Robert McGarvey

Trust is the cement that bonds all relationships. -Stephen Covey When there is distrust between employees and management it causes friction and slows flow. Which in turn makes doing business more expensive.  The quality of the relationships between a company and its employees, customers, suppliers, the communities where they operate and their investors are treated as intangible.  But, you need to know these “intangibles” have serious impact upon the worth of a business and they need to be treated with respect. They need to be measured and monitored, so they may be managed. Begin the process of identifying your critical relationships.Then research ways to monitor the health of those identified. Start today by listing your direct reports and take an objective view of whether or not you feel they trust you.  And if you have any concerns, have a private conversation to address any concerns you feel they may have. Do this now! Gayle Turner is President of The Storytellers Channel, Inc. https://storytellerschannel.com/ For close to five decades he has used the power of story to initiate and sustain change while growing leaders and building productive corporate and community cultures. Check out his LinkedIn profile to learn the rest of the story. https://www.linkedin.com/in/wgayleturner/  Robert McGarvey is an economist, economic historian, geologist and strategist specializing in intangible assets. McGarvey is the Founder and Programme Co-Lead of Rethinking Capital. Check out his LinkedIN profile - https://www.linkedin.com/in/robert-mcgarvey-920b28/  If you'd like to explore how clarifying your organization's stories and sharing the stories that exemplify those values can improve performance click here and schedule a time to talk with Gayle. TAGS: #Intangibles #HiddenCapital #RelationshipsMatter #TrustIsKey #EmployeeTrust #ManagementTrust #CustomerTrust #SupplierTrust #CommunityTrust #InvestorTrust #BusinessValue #MeasuringIntangibles #ManagingIntangibles #HealthyRelationships #CriticalRelationships #BuildingTrust #ObjectiveView #PrivateConversations #EffectiveCommunication