S12 E37 The Shopping Bag and the Chairman with Gayle Turner & Steve Spiro

"Culture is just many values that accompany beliefs." Steve's experience with Mrs. Jones and the coat return incident. Objective: Become a person worth listening to so you can understand the importance of culture and customer service. Learn from Steve's story to emphasize the significance of upholding values and providing excellent service. Bloomingdale's success is attributed to its culture and values. Take action steps to identify and uphold a company's values. Do this now! - Prioritize customer service and ensure a positive experience for every customer. Steve Spiro retired from Bloomingdale's after 37 years as Executive Vice President. In 2004, relocated to Belize, where he became the General Manager of El Pescador. Currently, he serves as a SCORE consultant in Central Virginia. https://www.score.org/richmond/profile/steve-spiro Gayle Turner is President of The Storytellers Channel, Inc. https://storytellerschannel.com/ For close to five decades he has used the power of story to initiate and sustain change while growing leaders and building productive corporate and community cultures. Check out his LinkedIn profile to learn the rest of the story. https://www.linkedin.com/in/wgayleturner/  If you'd like to explore how clarifying your organization's stories and sharing the stories that exemplify those values can improve performance click here and schedule a time to talk with Gayle. TAGS #storytellers #bloomingdale #values #culture #executive officers #leaders