S12 E42 Confidently Buying a Used Car with Gayle Turner & Barry Moore

"Start with trust, integrity, morals, ethics, and respect when buying a used car." Barry Moore shares insights from his years in the car business and the importance of reputable dealerships. The Better Business Bureau (BBB) has been ensuring consumer trust since 1912. "Why did the used car salesman join the circus? Because he knew how to juggle prices!" [Why This Is Important] Objective: Become an informed, empowered consumer. Main message: The process of buying a used car can be daunting, but the Better Business Bureau (BBB) plays a crucial role in helping consumers have a better experience. Barry Moore's experience in the car business and commitment to BBB accreditation brings valuable insights and trustworthy advice. [What You Need to Know] New car dealerships are regulated by various authorities, ensuring legal transactions and customer care.Concerns when buying a used car are often related to the dealership's reputation and the individuals working there.BBB accreditation signifies a dealership's commitment to integrity, ethics, and customer satisfaction.Dealerships typically have five departments: new car sales, used car sales, service, body shop, and parts.Used car lots have adopted branding methods that eliminate price negotiations, attracting consumers who dislike haggling.Certified Used Cars offered by manufacturers undergo strict inspections and parts replacement. [What You Need to Do] When purchasing a used car, consider opting for a dealership that is BBB accredited for a more trustworthy experience.Research the dealership's reconditioning process, which involves a comprehensive inspection of the vehicle's condition.Reconditioning goes beyond superficial cleaning and includes identifying mechanical issues and open recalls.Be cautious when dealing with larger used car companies that prioritize branding over reconditioning.Look for the BBB seal of accreditation to ensure a dealership's credibility and ethical business practices. [TAKE ACTION] Do this now: Take advantage of the BBB's resources and search for accredited used car dealerships in your area. Prioritize dealerships that prioritize trust, ethics, and customer satisfaction. Be an informed buyer and have a positive used car purchasing experience. Note: The podcast interview provides valuable insights into the importance of trust and integrity in the used car industry. Barry Moore highlights the significance of BBB accreditation, reconditioning processes, and consumer empowerment to drive positive change. Barry Moore is the President and CEO of the Better Business Bureau serving Central Virginia.  https://www.linkedin.com/in/barry-moore-47bb2b6/ Gayle Turner is President of The Storytellers Channel, Inc. https://storytellerschannel.com/ For close to five decades he has used the power of story to initiate and sustain change while growing leaders and building productive corporate and community cultures. Check out his LinkedIn profile to learn the rest of the story. https://www.linkedin.com/in/wgayleturner/  If you'd like to explore how clarifying your organization's stories and sharing the stories that exemplify those values can improve performance click here and schedule a time to talk with Gayle. TAGS #betterbusinessbureau, #consumers, #cardealership, #storytellers, #accreditedbusiness, #ethics, #stories, #leaders, #trust, #usedcarlots