S1E37: The Engineering Partner Creating The Amazon Of Senior Care | HT2C Podcast With Bert Fernandez

HealthTech2Care (HT2C) Podcast featuring Pallav Saxena, CEO & Founder of myEZcare Pallav Saxena (Guest): 🌐 Website: https://www.myezcare.com 🔗 LinkedIn: https://www.linkedin.com/in/psaxena1978  📺 YouTube: http://www.youtube.com/@myezcare8635  Bert Fernandez (Host): 🌐 HealthTech2Care: https://www.healthtech2care.com 🔗 LinkedIn: https://www.linkedin.com/in/bert-fernandez 📺 YouTube: https://www.youtube.com/@HealthTech2Care 🎙️ In this episode, Pallav Saxena shares how myEZcare went from an idea to a fully bootstrapped, modular platform that serves not only home health but also behavioral therapy, foster care, DDD, and HCBS providers. You'll hear how myEZcare's microservice architecture allows each client to run their own version, adapt to their state's requirements, and support both clinical and non-clinical workflows out of the box. Pallav also explains why his team builds nearly every piece of software and code in-house, how their Customer Advisory Board shapes the roadmap, and why they act as engineering partners rather than just software vendors. ⏱️ Timestamps: 00:00 Pallav's background in healthcare data and founding myEZcare 04:05 Bootstrapping and building all software/code in-house 06:21 Gaps in home health, community health, and senior care 09:15 Streamlining operations and replacing siloed systems 11:03 Customer Advisory Board and client-driven development 12:02 Serving multiple care settings: home health, behavioral health, foster care, DDD 15:09 Entering DDD and creating features like goal tracking & Medicaid reporting 18:49 AI for workflow automation, anomaly detection, and better care outcomes 25:30 RPM & CCM for Medicaid and Medicare populations 28:11 Solving compliance and operational challenges for clients 30:39 Inside myEZcare's custom-built virtual office 34:18 Delivering tailored solutions and deep ongoing support 37:43 How to connect with myEZcare 🔑 Highlights: Why Pallav bootstrapped myEZcare to keep control of product vision and community focus  How microservices allow the platform to adapt to any care model without forcing a standard version Serving diverse verticals: home health, behavioral therapy, foster care, DDD, and HCBS  Clinical vs. non-clinical workflows — and why the platform supports both  Customer Advisory Board: how client requests feed directly into releases Acting as an engineering partner, not a vendor — with no-cost initial support and direct access to the team 👉 Learn more about myEZCare: https://www.myezcare.com 🔔 Subscribe to our HealthTech2Care YouTube channel for more in‐depth conversations with healthcare innovators: https://www.youtube.com/@HealthTech2Care #HomeHealth #BehavioralTherapy #CareCoordination #EHR #HealthTech #myEZcare #HealthTech2Care