S3: E4 The Empathy Deficit Is Costing You More Than You Think

What if you could increase innovation by 48% or boost profits by 21% - not through technology or strategy, but through empathy? In this episode of Hope @Work, I sit down with Mimi Nicklin, one of the world’s leading voices on empathy, to unpack the growing “empathy deficit” and what it means for organizations today. Mimi challenges the idea that empathy is a “soft” skill, reframing it as a measurable, trainable capability that drives performance and connection at scale. She also explores a surprising frontier: the role AI can play in demonstrating empathy and what that means for HR leaders designing the next generation of employee experiences. You’ll walk away with practical, actionable ways to build empathy starting immediately, including an understanding of why listening may be the most underdeveloped leadership skill today.