Scaling Field Services Through Global Coordination

Scott and Phil sit down with Bob Supinger, VP of Operations at Kinettix, to explore the strategic buildout of Kinettix’s global service operation centers. Bob shares how the company scaled its 24/7 support model through direct investment in the Philippines, enabling consistent after-hours coordination for retail and restaurant clients. They discuss the importance of culture, continuity, and human-centered service in offshore operations, and how Kinettix’s approach centered on ownership, responsiveness, and relationship-building delivers reliable outcomes in field services.