Scaling Trust: DocuSign’s AI-Powered Evolution

In this season finale of Tech Innovator Spotlight, host Vrushali Soni and co-host DJ Johnson sit down with Kunal Mukerjee, VP of Architecture at DocuSign for an insightful conversation on innovation, AI, and the future of digital agreements. Kunal reveals DocuSign’s evolution from a trusted e-signature platform to a full-scale, intelligent agreement lifecycle partner. He discusses how AI-powered features like custom data extractions, Chat with Data, and AI Assistant Review are transforming how organizations create, analyze, and manage contracts. Looking ahead, Kunal shares a bold vision: AI as a strategic advisor that proactively identifies risks, reveals cost-saving opportunities, and automates complex legal workflows. Built securely on Microsoft Azure and OpenAI technologies, DocuSign’s purpose-built AI offers the trust, compliance, and scale required by global enterprises—positioning it as a leader in the future of intelligent agreements.   In This Episode You Will Learn:   Why domain expertise, trust, and security are critical differentiators in DocuSign’s AI strategy The story of IAM (Intelligent Agreement Management) and the real-world problem it solves How custom data extractions using LLMs allow users to surface bespoke insights from contracts  Some Questions We Ask:  What’s DocuSign’s vision for incorporating agentic AI into its offerings? How does DocuSign plan to evolve agent capabilities while ensuring compliance and security? Why is full automation not always practical or advisable in high-stakes agreement scenarios?     Resources:      View Kunal Mukerjee on LinkedIn  View DJ Johnson on LinkedIn  View Vrushali Soni on LinkedIn    Related Microsoft Podcasts:     Microsoft Threat Intelligence Podcast   Afternoon Cyber Tea with Ann Johnson   Microsoft Hybrid Cloud Partners Podcast       Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.