Season 2 - Episode 1: Brian Berman - Americas Tire Experience

from The Experience Gap: The Insight Shop to the Rescue · host Kate Backer-Kompelien

Join us as we flip the script and share positive customer experiences to start off 2026.Brian shares his wonderful experience pulling into the parking lot of Americas Tire.Listen in as he shares what made this experience so memorable and see what you can take a way to make your own customer experiences great.If you’re responsible for improving CX at your company, think of us as your research pit crew. The Insight Shop helps you diagnose what’s really happening across channels, identify friction, and optimize the journey so it runs smoother—whether you’re in retail, healthcare, finance, tech, or anything in between. Visit theinsightshopllc.com.

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This episode was published on January 2, 2026.

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