Season 3 Episode 7: Leading from the Middle: A Conversation with the FirstTrust Ops Team

Summer keeps rolling, and so does the Mortgage Strong Podcast! FirstTrust Home Loans CEO Glenn Strong is joined by the powerhouse team behind FirstTrust operations: COO Michelle Rocha, Underwriting Manager Sam Deen, Appraisal Desk Manager Renae Austin, and Processing Manager Lisa Rhoden.Fresh off our annual OPS Rally, this episode dives into the heart of how our teams work together—building better communication, connecting across departments, and finding ways to customize our approach to every challenge. From DiSC personality insights to rally-day laughs, Glenn and the team share why culture and communication matter more than ever in mortgage today.Tune in to hear how the “unsung heroes” of FirstTrust keep things moving behind the scenes and why these lessons carry through every loan, every day!#MortgageStrong #DiSC #SmartMoves #CommunicationMatters #LeadershipInAction #TeamFirstTrust #BehindTheScenes