Season 56, Episode 663: Culture Content: The Heart Count Approach

On today's look into culture content, our very own Jay Doran is sitting down to discuss a topic that is widely debated among even the most successful of business types: is the customer or the employee more important?  Perhaps it is better to ask, who has the most impact on the business.  It's possible that this is as close to a chicken and the egg situation as one can get in business, but Jay is going to break it down and cite the late, great Herb Kelleher along the way.  You'll have to make up your own mind, but The Culture Man is here to lend his two cents.