Secrets behind unforgettable guest stays

from The Future of Hospitality · host Shaping tomorrow by understanding today

Zulal Gul Al Mari, Fairmont Gold Manager, shares how emotional connection, cultural awareness, and fearless guest feedback handling turn hospitality into something unforgettable. From Dubai to Canada, her journey is filled with insights every hotelier can use to make guests feel truly at home.

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How long is this episode of The Future of Hospitality?

This episode is 45 minutes long.

When was this The Future of Hospitality episode published?

This episode was published on June 15, 2025.

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