Selling in the Age of AI - Episode 31: Sam Richter

Quote: "Use generative AI to get you 85% of the way there. It makes you massively efficient... but the role of the salesperson is incredibly important to build that trust and show your wisdom based on experience." - Sam RichterEpisode Summary: In this insightful episode of Selling in the Age of AI, Frank Somma welcomes Hall of Fame speaker, sales intelligence expert, and Intel Engine creator Sam Richter. Sam breaks down how AI can help sales professionals become faster, smarter, and more relevant—while still preserving the human trust, empathy, and authenticity that drive complex sales. Together, Frank and Sam explore how to use automation for research, list-building, and preparation so salespeople can spend more time doing what matters most: connecting with people.Key Topics & Insights:Why How to Win Friends and Influence People remains the foundation of modern sellingSam’s “them, us, fit, proof” framework for navigating complex salesThe danger of fake personalization and why relevance matters more than everHow AI can help salespeople research prospects and uncover meaningful care-aboutsThe difference between suspects and prospects, and how to manage each effectivelyWhy the first goal of outreach is often attention and value, not an immediate saleHow sales triggers like promotions, acquisitions, expansions, and new hires create opportunityThe importance of asking smarter qualification questions instead of generic discovery questionsWhy permission is one of the most powerful concepts in sales conversationsHow company analysis tools can surface likely priorities, SWOT insights, and strategic initiativesThe role of custom GPTs trained on industry-specific and proprietary informationWhy the best salespeople know their solution—or know exactly who to bring in who doesHow shared experiences, introductions, and common ground can accelerate trustWhy sales has become overly data-driven at the expense of customer careHow generative AI can automate non-customer-facing tasks and free up more selling timeSam’s SHIFT framework and the importance of “thriving as a human”The qualities AI cannot replicate: empathy, vulnerability, courage, compassion, trust, and wisdomWhy in a complex sale, customers are still buying from the person, not just the productConnect with Sam Richter:https://www.samrichter.com/ https://www.linkedin.com/in/samrichter/ https://www.facebook.com/SamRichterSpeak Connect with Frank Somma:https://www.franksomma.com/https://www.linkedin.com/in/fsomma/https://www.instagram.com/franksomma/Want to take your sales skills to the next level and thrive in the age of AI? Frank Somma is offering a special discount to our podcast listeners!Mention this podcast when you contact Frank and receive a 10% discount on your first coaching session, keynote, or workshop booking!