Service Recovery That Knocks it Out of the Park

Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for. This episode addresses questions, such as:How can organizations recover from less than outstanding service? What are the best practices of high-level service recovery?How can we use customer feedback as a training opportunity for the organization?   Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service RecoveryRecommended Tool: Service Excellence Self-Assessment__________________________________________________________________