Serving Clients Across States: The Challenges of a Multi-Office Practice

Episode Summary: Attorney Lance Drury shares how he expanded his tax resolution law firm beyond Missouri into multiple states — including Nashville, San Antonio, and Houston. He talks about scaling through virtual offices, maintaining client communication across locations, and building a strong culture rooted in trust and accountability. Lance also explains how he keeps compliance in check, hires the right team, and balances growth with quality service. Key Timestamps: 00:00 – Lance shares what inspired his expansion beyond Missouri 02:00 – Choosing Nashville as the first expansion market 03:30 – Building from rented office space to full operations 05:00 – Why client communication drives the firm’s success 06:30 – Staying compliant across different state regulations 08:00 – How the team stays connected across offices 09:30 – Creating a strong firm culture and supporting staff 11:00 – Advantages of operating in multiple regions 12:30 – Tips for attorneys expanding into new markets 14:00 – The biggest rewards and challenges of managing growth About the Show: Tax Resolution Talk with Attorney Lance Drury explores how attorneys can build successful, scalable practices while helping clients navigate complex IRS issues. Each episode dives into business growth, leadership, and lessons learned from decades in tax law.