Setting Expectations: How We Work with Clients

Episode 35 of the Gentle Frog’s Bookkeeping Lily Pad podcast, hosted by Rachel Barnett, titled "Setting Expectations: How We Work with Clients" was published on March 6, 2025 and runs 10 minutes.

March 6, 2025 ·10m · Gentle Frog’s Bookkeeping Lily Pad

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Summary

Clear communication sets the foundation for a great client relationship. In this episode, Rachel Barnett walks through her "How We Work" guide—a resource she shares with clients to outline expectations, processes, and policies. Learn why having a welcome document helps clients feel at ease, how to set boundaries around communication and scope, and what details you should consider including in your own version. Plus, Rachel shares insights on pricing, workflow transparency, and managing client responsibilities. Tune in and get ideas for your own bookkeeping business!Gentle Frog's How We Work document: https://www.gentlefrog.com/welcome-what-to-expect/

Episode Description

Clear communication sets the foundation for a great client relationship. In this episode, Rachel Barnett walks through her "How We Work" guide—a resource she shares with clients to outline expectations, processes, and policies. Learn why having a welcome document helps clients feel at ease, how to set boundaries around communication and scope, and what details you should consider including in your own version. Plus, Rachel shares insights on pricing, workflow transparency, and managing client responsibilities. Tune in and get ideas for your own bookkeeping business! Gentle Frog's How We Work document: https://www.gentlefrog.com/welcome-what-to-expect/