Show me your change process! Conversation with Matthew Reinbold - part 1

We got into a long conversation with Matthew Reinbold, Digital Engagement Lead at Concentrix Catalyst API Practice group, about how to get the outcomes you want from a transformation effort. APIs enable change, but they need to be accompanied by governance that drives the desired behaviors. Emergent behavior is essential, but it also crashed the stock market. We converse about coherence versus consistence–through salt and pepper–, and what about that alignment? Transcript of the episode available here.