Small Talk in Healthcare: Building Trust, One Conversation at a Time

If English is your second language and you work in healthcare, whether you’re a nurse, physician, therapist, technician, or support staff, small talk can feel awkward or unnecessary. You might think, “I don't have time to talk. I just want to focus on patient care.” But here's what you need to know: in healthcare, small talk helps build trust, teamwork, and psychological safety, with patients and colleagues. Join Fluent and Fearless host Katherine Arthur as she walks you through five strategies to help you feel more empowered and confident using small talk in clinical and workplace settings. Katherine will also teach you a mini practice exercise you can start using immediately. Take that small spark of self-improvement that you have hidden inside of you, and turn it into a flame. Be a small talk superstar!