Smashing the loyalty myth

from Business Essentials · host SoundCartel

Don’t be complacent with how you think and feel about your customers — it could ruin you. Thanks to the internet, your loyal following could easily be gone tomorrow as they find cheaper alternatives online. Customer service expert Darrell Hardidge of SAGUITY says companies really need to innovate to capture and keep a client’s loyalty. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

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This episode was published on May 10, 2021.

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