Snack Size: #badIT The Online Appointment Head Fake

from The Last I.T. Podcast In The World! · host David Wheat, alt-CIO Consulting

Send us Fan MailIn this Snack Size episode, I book an online service appointment for my car only to end up wondering "Do I or Don't I Actually Have an Appointment?" In a tale of woe - spoiler alert - I did not, thanks to some #badIT at my local dealership. That was bad enough, but they doubled down on some awful follow up to my mild-but-not-five-star review to answer another question "How to chase away customers with #badIT + some bad follow up". Okay, not a question but you get the point.

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This episode was published on March 19, 2024.

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