EPISODE · Nov 3, 2023 · 23 MIN

Sound and Fury

from The Near Futurist · host Guy Clapperton

Noise cancelling headphones work by adding noise. What's more, if you measure the annoyance of someone when a contact centre agent asks them to repeat their contact information more than once, it gets disproportionately high. This matters when it can all be a matter of fixing the audio engagement. In this edition of the Near Futurist, IRIS Technology CEO Jacobi Anstruther explains the issues to Guy Clapperton - and looks into why the music industry still hasn't quite taken it in. Find out more about IRIS at iris.audio

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Sound and Fury

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