Speak Up and Communication

Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection - they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network. In this show, we discuss how to use your communications to drive a speak up culture.  Some of the highlights include: What is a Speak Up Culture? Define it as creating a social environment where employees feel comfortable speaking up to ask questions and report concerns and they know the options for doing that. Why is it so difficult to achieve? Intertwine it with training - which means its infrequent It's usually boring and not particularly creative - dull posters They make it "inspirational" which often comes off as preachy or inauthentic Or perhaps they do a campaign but that campaign is once a year for a few weeks or worse, every other year. This is largely ineffective We've all heard the excuses. Grew up with - It's not cool to tattle. Don't be a snitch Nothing will happen anyway Someone else will probably take care of it I don't want to get anyone in trouble I'm a no drama llama THEREFORE - you have to actually reverse this kind of thinking, which takes time. How can you establish trust? Comms are more important than training – continually promote and do so creatively so people pay attention and remember. Transparency – share what happens - in aggregate. Tell stories. Share the mechanics of the process Make personal connections – you and your team need face time Listen Up Culture – provide skills and resources for management – we do improv training to support that   Can you do this in the new WFH environment? Sure. Comms are even more important. Commercials during zoom meetings Stories – discussion groups Talk Shows & Podcasts – to get your face out there, answering questions. Resources: Ronnie Feldman (LinkedIn) Learnings & Entertainments (LinkedIn)  Ronnie Feldman (Twitter) Learnings & Entertainments (Website) 60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches. Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care. Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery. Learn more about your ad choices. Visit megaphone.fm/adchoices