Story no.5 ft Samantha Matlhagela 🍃

We’re excited to start off the month with an inspirational story. Here’s a bit about our guest, Samantha Matlhagela is a certified Etiquette and Protocol trainer, with training from The Protocol School of Washington and The Etiquette School of New York. Her educational background includes a bachelor's degree in Human Resources and Public Administration from the University of North West, as well as the University of Stellenbosch's Business School Management Development Programme. In 2018, she co-founded The Etiquette Class @theetiquetteclass after completing her training in Intercultural Etiquette and Protocol. Samantha brings 13 years of banking experience, having worked for First National Bank and later joining Botswana Savings Bank. Her deep understanding of customer service and the importance of proper behavior in retaining customers is evident. In October 2020, Samantha released her first two books, "Behind the Scenes No More, Thanks to Etiquette." These books, "Navigating the career maze" and "The social experience," offer insights into etiquette and practical social skills, essential for representing oneself in the job market. She also introduced a journal titled "BOTHO + LORATO + TLOTLO = ETIQUETTE," aimed at promoting self-love, respect, and humility in interactions with others. We're excited to have the opportunity to delve into her experiences and learn from her expertise.🍃🙌🏽