Success in Motion: Combining Leadership, Sales, and Service Excellence

Success isn’t something that’s given—it’s something that’s achieved. But it’s usually achieved only after a series of failures and setbacks that, over time and with resilience, become just one chapter in a person’s success story.This week, host Don Richards-Boeff speaks with Ed Roberts, COO at Bozard Ford Lincoln, about the role of ambition, determination, and innovation in transformative growth and success. Ed shares his journey from homelessness to running a customer-centric powerhouse dealership, emphasizing the importance of hearing "Not yet" instead of "No when confronted with setbacks.Discussed in this episode: Strategies and principles for building and sustaining customer loyaltyWhy mobile service is increasingly vital when it comes to customer retentionThe challenges new managers face in dealerships—and how to overcome themWhat it means to hire for roles rather than hire for tasks