Tech for Good: The Role of User Feedback in Social Impact

Join us in this exciting episode of "The Product Perspective," as Jon Tobin takes us on a deep dive into the captivating world of design, technology, and social impact. In this engaging conversation, we are joined by Eric Ressler, the founder and creative director of Cosmic, and Neil Rudd, the Technical Director. Together, they shed light on the pivotal role of user feedback in driving positive change and crafting impactful digital experiences. In our discussion, we explore the importance of prioritizing processes over tools, fostering collaboration and transparency with clients, and embracing a paradigm shift away from traditional working approaches. We delve into the challenges of bug reporting, uncover strategies to reduce friction in the reporting process, and highlight the transformative power of paying attention to small details. Additionally, Neil unveils the specialized tools and tech strategic plan employed by Cosmic, enabling the delivery of comprehensive digital projects while considering budget limitations and staff capacity. Join us for invaluable insights on leveraging user feedback to create meaningful impact through technology and design. Whether you're a designer, developer, or product manager, this thought-provoking discussion will inspire you to approach your work with a fresh perspective. Embrace the power of collaboration, inclusivity, and let's shape the future together. Resources: Check out how how Cosmic transformed client communication and improved project management with Userback: https://userback.io/userversity/cosmic-userback-case-study/