EPISODE · Feb 6, 2026 · 20 MIN
The Agency Audit: Evaluating Vendors Without Guesswork
from A Digital Strategy Podcast · host Marcello Gortana, Symon Oliver
TakeawaysOrganizations often lack a structured way to evaluate vendors.A scorecard can help monitor vendor performance over time.Identifying triggers for audits can prevent larger issues.Communication is a critical factor in vendor relationships.Documentation is essential for transparency and accountability.Systemic issues can often be masked by one-off problems.Regular evaluations can help maintain healthy vendor relationships.Quality drift should be monitored to ensure standards are upheld.Establishing clear criteria for success is vital.Future planning can alleviate pressure during vendor evaluations. Chapters00:00 Evaluating Vendor Relationships01:56 Understanding Audits and Scorecards03:04 Ongoing Evaluation of Vendor Success05:51 Identifying Triggers for Vendor Audits09:03 Distinguishing Between One-off Issues and Systemic Problems10:41 Establishing Evaluation Criteria13:40 The Importance of Communication and Reporting14:57 Key Categories for Vendor Evaluation LinksYou can learn more about Tennis at our website. Be sure to follow us at LinkedIn, YouTube, Instagram, or Twitter
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What this episode covers
In this conversation, Marcello and Symon discuss the importance of agency audits and vendor evaluations. They explore how organizations can effectively assess their vendor relationships through ongoing scorecards and audits, identifying key triggers for evaluation, and establishing criteria for success. The discussion emphasizes the significance of communication, documentation, and the need to differentiate between one-off issues and systemic problems in vendor performance.
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The Agency Audit: Evaluating Vendors Without Guesswork
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