The Best HR Advice You’ll Ever Get

Gwenevere Crary, VP of Global People Operations at LILT,  describes the importance of transparency, especially when it comes to employee and hiring expectations. Gwenevere also advocates for using surveys to understand your employees' experiences, and using the findings to improve your workplace. ---------Key Quotes:“It's about setting proper expectations, clear expectations. And then helping people meet them. And, you know, making sure that you raise the bar, but you don't raise it so high that it's unachievable, right? Like, you know, you're not gonna run to the moon. You can't do that, right? But maybe you can run to the next city or the next state.”“setting the right expectations, communication, and then it's about accountability in regards to How are they doing? Checking in, where are they at? Did they fall down? Do you have, do you need to help pick them back up?”“There's also going to be this need to help people understand. We asked you to do this. But now we've readjusted and maybe we still want you to do that, but it's not as high a priority…So constantly engaging with them and then just asking questions, asking to see if they have the understanding. You've given them all this information. Do they understand what you have shared with them? And if not, then have a clarifying conversation and continually asking questions to just make sure.”“The WHY is so powerful. If the person understands WHY, you have just empowered them to take it to the next level, which you may not even realize. That's what that next level is, because you're not ingrained in the role like they are, but they have the WHY, so they understand. And so when they're doing their day to day, they might make this maybe a simple decision or change. And yet, it'll have this profound impact on the team and or the company because of it.”“Going back to transparency. When you do an engagement survey, share the results, even if they are like in the dumpster, crappy, like you're so ashamed, you're like, I can't believe this is where our culture is or where our employee population is. That is their experience. Right? That is what they're experiencing and it is so healthy to acknowledge that. Say,Here are the things that we're going to take action on to make improvements and then follow up.”---------Time stamps:00:28 - Quick Hits03:16 - All about LILT05:18 - Gwenevere’s role07:14 - High-performance tips17:10 - Interviewing strategies25:46 - All about Guide to HR30:35 - Managing with limited resources40:21 - Use surveys well43:57 - Find the right management structure49:57 - Where to find Gwenevere---------Links:Find Gwenevere on LinkedInFind Claude on LinkedInMore about Office Libations