The Big Questions in Service Management – Part 2

What does the next era of service management look like, and how do we get there?In this follow-up episode, Alex Hammond is joined again by subject matter experts Justin Allum and Oliver Hibbitt. Together, they explore how organisations can take tangible steps toward a more efficient, purposeful, and forward-looking approach to service management.Key takeaways include:• Building momentum through small, incremental changes• Shifting service management from a set of processes to a clear strategic purpose• Exploring practical examples of automation and AI already making a difference• Delivering change faster and more safely using innovative approaches• Considering the sustainability impact of automation and why it should not be overlookedThis episode provides real-world insight for IT leaders looking to improve operations, align more closely with business goals, and prepare for the future of IT service management.Tune in to rethink the role of IT and drive lasting transformation.