The Copilot Rollout

Host Dave is joined by Brian Curtis (CIO), Irene McCarty (Sr. Director of Technology Innovation), Susan Geiger (Sr. Business Planning Analyst), and Megan Bickford (AI Operations Specialist) to discuss Southern New Hampshire University's Microsoft Copilot rollout to 5,000 staff members.Key TopicsFraming the rollout as an AI literacy opportunity, not a problem to solveA people-centric, change management approach to driving adoptionWhy meaningful adoption takes 8–12 weeks — and how to set expectations accordinglyEarly wins: meeting transcription, document summaries, and SharePoint/OneDrive searchThe Cody role — volunteer AI champions who support peers and bridge the rollout teamHow success metrics evolved from raw usage to excitement, peer sharing, and proactive useTop TakeawaysAI literacy takes time — give people room to experiment and failDon't over-prescribe; let people discover what works for their rolePeer-to-peer influence is one of the strongest drivers of adoptionStay curious, challenge the tool beyond the basics, and ask: What am I missing by not using AI here?