The Customer-Driven Leader (Episode #1) ~ Lou Carbone

from The Customer-Driven Leader with Dr. James Killian · host James

Dr. Killian welcomes experience management pioneer Lou Carbone to discuss recent trends in the CX space, challenges CxOs are facing to showcase value, examples of customers and leaders who made critical changes that saved their businesses and why now is the time for an Experience Management Reformation.

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This episode is 40 minutes long.

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This episode was published on May 19, 2026.

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