The Customer-Driven Leader (Episode #10) ~ Dr. Alexis Fink

James welcomes Dr. Alexis Fink — one of the leading voices in people analytics, workforce strategy, and organizational measurement. With leadership experience spanning Meta, Intel, and Microsoft, Alexis has spent her career helping organizations better understand the intersection of talent, business performance, and human behavior.In this episode, we explore a question many leaders are struggling with right now:How do we leverage analytics, AI, and measurement without losing the humanity behind employee and customer experience?We’ll dive into:• The future of people analytics and AI in leadership• Why organizations become what they measure• The hidden risks of over-engineering work• How employee experience shapes customer outcomes• What truly human-centered leadership looks like in a data-driven worldThis is a thoughtful and timely conversation for leaders navigating the evolving relationship between technology, talent, culture, and customer experience.