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The Customer-Driven Leader (Episode 6) ~ Eric Vogel episode artwork

EPISODE · May 19, 2026 · 48 MIN

The Customer-Driven Leader (Episode 6) ~ Eric Vogel

from The Customer-Driven Leader with Dr. James Killian · host James

In this episode of the Customer-Driven Leader, James welcomes industry veteran Erik Vogel, Founder of VistaXM. Erik and James will discuss the current state of XM, industry challenges, and why technology (albeit critical) is only part of delivering a solid XM program. Erik will share his expertise on why CX-as-a-Service is the right approach to helping companies activate their technology and deliver meaningful, measurable, and lasting value XM programs.

What this episode covers

In this episode of the Customer-Driven Leader, James welcomes industry veteran Erik Vogel, Founder of VistaXM. Erik and James will discuss the current state of XM, industry challenges, and why technology (albeit critical) is only part of delivering a solid XM program. Erik will share his expertise on why CX-as-a-Service is the right approach to helping companies activate their technology and deliver meaningful, measurable, and lasting value XM programs.

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The Customer-Driven Leader (Episode 6) ~ Eric Vogel

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Frequently Asked Questions

How long is this episode of The Customer-Driven Leader with Dr. James Killian?

This episode is 48 minutes long.

When was this The Customer-Driven Leader with Dr. James Killian episode published?

This episode was published on May 19, 2026.

What is this episode about?

In this episode of the Customer-Driven Leader, James welcomes industry veteran Erik Vogel, Founder of VistaXM. Erik and James will discuss the current state of XM, industry challenges, and why technology (albeit critical) is only part of delivering...

Can I download this The Customer-Driven Leader with Dr. James Killian episode?

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