The CX Files #15 - Cory Limberg

Cory Limberg shares his journey from the front lines of customer support to leading transformative CX strategies as a senior executive. Discover how Cory implemented four foundational principles—trust, transparency, proactivity, and delight—to reshape customer experiences and boost Net Promoter Scores dramatically.Highlights:- The power of proactive vs. reactive customer support- How to maintain the human touch in the AI-driven world- Real-world success stories from Midco's CX transformation- Cory's 4 principles of CX success- ... and more! Much much more. So much more. Way more.About Cory LimbergCory Limberg is a seasoned CX professional with 35 years of experience in customer operations. He began his career in the telecom industry and is currently leading customer operations at Hiawatha Broadband Communications ( HBC ), a part of Schurz Communications. HBC provides fiber internet service in Southern Minnesota.In 2006, Cory was part of Yahoo's customer care team, managing operations across 17 languages and numerous international partners. And he was actually present in Cairo during the the Arab Spring before making it home safely. ------Like this video, grace us with a comment, and kindly subscribe to investigate great customer experience with us 🔔 #CX #CustomerSupport #AI #BusinessPodcast #Innovation__Search "Helpfeel EN" on Google to learn more about how Helpfeel's fully managed deployment and operation of our support AI platform can help you achieve your goals for self-service with an excellent customer and employee experience.